Customer Success Manager (Public Library Solutions)
Core
Support Clarivate's Public Library Solutions customers globally to maximize solution value and build trusted long-term relationships.
Role type
Customer Success Manager (Public Sector/Library Solutions)
Builds
Customer engagement and retention for public library software solutions
Domain
Public sector / Library systems / Information management
Deliverable
client delivery
Required skills
Customer relationship management, proactive engagement, feedback analysis, risk mitigation, cross-functional collaboration, territory growth
Preferred skills
Public library domain knowledge, presentation skills, software/digital product support, independent work across time zones
Responsibilities
Establish and maintain strong relationships with key customer stakeholders, Proactively engage to ensure satisfaction and loyalty, Gather and analyze customer feedback to inform success plans, Identify and mitigate risks to customer success, Align with internal teams for cohesive experience, Assist in expanding product usage to drive growth
Seniority
Mid-Senior, hands-on IC
