Customer Success Manager (Academic Libraries)
Core
Support Clarivate's Academic Libraries customers across EMEA to maximize solution value and build trusted long-term relationships.
Role type
Customer Success Manager (Academic Libraries)
Builds
Customer engagement and retention for academic library clients
Domain
Higher Education / Academic Libraries / Information Solutions
Deliverable
client delivery
Required skills
Customer relationship management, proactive engagement, feedback analysis, risk mitigation, cross-functional collaboration, territory growth
Preferred skills
Experience with academic libraries/universities, presentation delivery, software/digital product support, independent work in international environments
Responsibilities
Establish and maintain strong relationships with key customer stakeholders, Proactively engage with customers to ensure satisfaction and loyalty, Gather and analyze customer feedback to inform success plans, Identify and mitigate risks to customer success, Align efforts with internal teams for cohesive experience, Assist in expanding product usage to drive territory growth
Seniority
Mid-Senior, hands-on IC