Customer Success Manager (EMEA)
Core
Managing relationships with a diverse global customer base to ensure platform adoption, satisfaction, and retention.
Role type
Customer Success Manager
Builds
Customer success outcomes and retention for a global employment platform
Domain
HR Tech / Global Employment / SaaS
Deliverable
client delivery
Required skills
Customer relationship management, conflict resolution, data-driven insights, cross-functional collaboration, process improvement, product enablement, retention strategy, payment collection coordination, stakeholder management
Preferred skills
HR industry experience, Zendesk, Asana, Notion, Slack
Responsibilities
Proactively manage and nurture customer relationships; address and manage assigned customer health cases; respond to inquiries and provide solutions; conduct enablement sessions, product demos, and escalation calls; manage escalations and collaborate cross-functionally to resolve issues; utilize data to understand customer needs; identify opportunities for process improvement; lead cross-functional projects; act as primary contact for internal teams; collaborate with Sales on retention; collaborate with Treasury on payment collection; work with Product, Sales, Support, and Marketing to maximize platform value.
Seniority
Mid-level, hands-on IC