Strategic Partner Program Manager, Key Partners
Core
Single point of contact for Salesforce's two largest global systems integrator partners, bridging Partner Sales, Operations, and partner stakeholders to drive program execution and resolution.
Role type
Senior Partner Program Manager
Builds
Operational change and program execution for key partner accounts
Domain
SaaS / CRM / Partner Ecosystem
Required skills
Stakeholder management, Escalation handling, Program operations, Contracting knowledge, Sales alignment, Exception management, Referral fee processes, Internal enablement
Preferred skills
Contracting, eligibility and benefits processes
Technologies
Salesforce Agentforce, Slack
Responsibilities
Serve as first point of contact for partner program requests; Act as escalation point for Operational Specialists; Guide partners through onboarding, contracting, and benefits; Manage exception approvals; Support referral fee processes; Provide actionable recommendations on program needs.
Seniority
Senior, hands-on IC