Director, Customer Success Management (MuleSoft)
Core
Lead a team of Customer Success Managers to drive adoption, renewals, and growth for enterprise customers on the MuleSoft Signature Success Plan.
Role type
Senior IC Customer Success Director (MuleSoft)
Builds
Enterprise-grade integration and API management solutions for AI and digital transformation initiatives.
Domain
SaaS / Enterprise Integration / API Management
Required skills
Customer Success strategy, team leadership (6-12 CSMs), enterprise account management, renewal and growth strategy, cross-functional collaboration, executive communication, data-driven insights, project management, technical strategy influence.
Preferred skills
MuleSoft product expertise, Catalyst adoption methodologies, integration technologies, management consulting background, Land and Expand sales strategies, AI and agentic technologies knowledge.
Technologies
MuleSoft, APIs, web services, cloud platforms, AI/Agentic workflows
Responsibilities
Interview, onboard, mentor, and promote Customer Success Managers; resolve customer-blocking issues as a senior representative; implement Signature Success Plan renewal strategies; partner with sales teams on capacity planning; manage escalations across Support and Engineering; communicate with VP/C-level executives to secure retention and growth; monitor KPIs for customer health and revenue retention.
Seniority
Director, hands-on IC with people management
