Senior Customer Success Manager

United StatesFull-time2026-10-15 → 2026-11-11

Core

Lead customer rollouts, monitor health and usage, and partner with Sales, Support, and Product to drive adoption and expansion for enterprise clients.

Role type

Senior Customer Success Manager (SaaS/Developer Tools)

Builds

Customer onboarding, adoption, and retention for Coder's AI development infrastructure platform

Domain

Developer tools, AI development infrastructure, SaaS

Deliverable

production ML models

Required skills

Enterprise SaaS sales or customer success, Cloud infrastructure knowledge, Salesforce proficiency, Stakeholder management, Renewal forecasting, Technical writing

Preferred skills

Developer tools experience, Totango/Gainsight platform experience, AI tooling familiarity

Technologies

Salesforce, Totango, Gainsight, Pylon, ChatGPT, Claude, Cursor

Responsibilities

Own onboarding and rollout plans for new customers; Remove barriers to adoption; Identify expansion opportunities and partner with Sales on upsell; Oversee renewals and forecasting; Serve as primary point of contact for escalations; Monitor and report on customer health and usage

Seniority

Senior, hands-on IC

About Coder

Technology, Information and Internet1Sydney, New South Wales, AUFounded 2017

Coder is an independent software engineering studio based in Sydney. We build websites, platforms, and custom software for founders and teams - from database schema to frontend to deployment. A tight network of senior engineers, modern stack, AI-native where it matters. No handoffs, no agency overhead. 20+ years of delivery experience behind every build, including work for the United Nations, NYU, Royal Bank of Canada, and Deutsche Telekom. Enterprise pedigree, founder pace.