Account Executive - Service Cloud
Core
Account Executive driving growth for Salesforce Service Cloud (Contact Centre, ITSM, HR Service) with a focus on Agentforce Voice, Digital Engagement, and Agentforce for Service.
Role type
Senior quota-carrying technology solution sales executive
Builds
Revenue (ACV) through upsell and cross-sell of Service Cloud platform
Domain
SaaS CRM / AI-powered Service Management
Required skills
Quota-carrying direct sales, Solutioning (value propositions), Customer discovery, Account planning, Partner ecosystem alignment, Sales methodologies (MEDDIC, Challenger), Business case development
Preferred skills
AI/automation/conversational AI sales, C-level selling, Salesforce certifications
Technologies
Service Cloud, Agentforce, Contact Centre, ITSM, HR Service, Slack, Google Slides, Zoom
Responsibilities
Build and execute account plans to retain and grow ACV; Uncover customer processes and strategic goals to identify value propositions; Align account teams and partners to support deal progression
Seniority
Senior, quota-carrying IC
