Customer Success Manager, MuleSoft - Global Public Sector
Core
Ensure high-value customers achieve ROI with the MuleSoft platform by acting as a strategic advisor and orchestrating adoption, expansion, and value realization for enterprise clients.
Role type
Senior Individual Contributor Customer Success Manager (Integration Platform)
Builds
Customer adoption, API usage optimization, and long-term value realization for MuleSoft Signature Success Plan customers.
Domain
Enterprise Software / Integration Platform as a Service (iPaaS) / Public Sector
Required skills
Customer Success management, Enterprise account management, Executive relationship building, Integration architecture knowledge, API design patterns, Strategic problem solving, Project management, Business case development, Expansion sales, Cross-functional partnership
Preferred skills
MuleSoft certifications, Software development background, Management consulting experience, Land and Expand strategies, AI and agent technologies understanding
Technologies
MuleSoft, iPaaS platforms, APIs, Cloud platforms
Responsibilities
Serve as the single point of customer accountability for orchestration and value realization; Drive platform adoption and API usage optimization; Identify new use cases and expansion opportunities; Partner with senior client executives to influence technical strategy; Remove barriers and manage technical risks; Champion customer enablement and governance best practices; Collaborate with Sales to secure renewals and drive contract expansion.
Seniority
Senior, hands-on IC