Senior Customer Success Manager, Enterprise
Core
Senior Customer Success Manager owning the full enterprise account lifecycle from onboarding to renewal and expansion, driving adoption of AI-driven competitive intelligence tools and commercial outcomes.
Role type
Senior IC Customer Success Manager (Enterprise)
Builds
AI agents, integrations, and competitive intelligence platform capabilities for B2B companies
Domain
B2B SaaS, Competitive Intelligence, AI
Deliverable
production ML models
Required skills
Renewal and expansion forecasting, Cross-functional account team leadership, Stakeholder mapping and multi-threading, Change management, ROI quantification, Commercial fluency, Discovery and needs analysis, AI tool fluency
Preferred skills
Competitive intelligence experience, Technical integration familiarity (MCP, CRM, Slack), Revenue team operationalization knowledge, Advanced AI prompt design
Technologies
AI agents, MCP, CRM, Slack
Responsibilities
Own renewals and expansion targets; Drive platform adoption and AI agent usage; Map and demonstrate customer ROI; Multi-thread accounts across economic buyers and champions; Lead the cross-functional account team strategy
