Renewals Manager
Core
Manage and forecast the entire book of renewals business for Direct and Reseller customers in Japan, Korea, and Taiwan, driving retention and revenue growth.
Role type
Scale Renewals Manager
Builds
Salesforce CRM solutions and services
Domain
SaaS / Customer Success / Enterprise Software
Required skills
Contract negotiation, risk assessment, forecasting, account management, upsell/cross-sell strategy, stakeholder management, process improvement, contractor management, data analysis
Preferred skills
Salesforce product knowledge, CRM/SFA/MA user experience, business application knowledge, restructuring contract terms
Technologies
Salesforce, Excel, Word, PowerPoint, Google Apps
Responsibilities
Drive renewals to completion in assigned territory, achieve monthly renewal targets, develop win/win negotiation strategies, monitor at-risk accounts, manage contractors or outsource partners, lead regional renewal calls, identify upsell opportunities, maintain rolling 180-day forecast
Seniority
Mid-level, hands-on IC