Vice President, Customer Success - AI LABS
Core
Executive leader responsible for leading, coaching, and scaling a high-performing team of Customer Success Managers (CSMs) within the AI Labs portfolio to drive customer adoption, retention, and growth of Salesforce's Agentforce and AI solutions.
Role type
VP, Customer Success (Enterprise SaaS)
Builds
Enterprise AI CRM solutions and agentic AI capabilities (Agentforce) for large-scale customers
Domain
Enterprise Software / AI / CRM
Required skills
Enterprise Customer Success leadership, Team building and scaling, C-suite stakeholder management, Strategic account management, Data-driven decision making, Financial acumen, AI and digital transformation strategy, Cross-functional collaboration
Preferred skills
Salesforce product knowledge, Experience with Salesforce Customer Success methodologies (Signature Success, Accelerator), AI tool leveraging for team productivity
Technologies
Salesforce Agentforce, AI/ML platforms, CRM systems
Responsibilities
Own portfolio health and metrics (NNAOV, Attrition, CCR), Build and develop high-performing CSM teams, Act as executive sponsor for critical accounts, Drive product adoption and expansion strategies, Partner with Sales and Product leadership, Establish scalable customer success frameworks
Seniority
Executive (VP level), Hands-on leadership