VP of Services, Customer Success & Support
Core
Lead post-sales Customer Success and Support teams to drive product adoption, define customer lifecycles, and champion customer needs at the executive level for enterprise AI clients.
Role type
VP of Services, Customer Success & Support
Builds
Customer lifecycle workflows, support strategies, and customer experience initiatives for Cohere's enterprise AI products.
Domain
Enterprise AI / Machine Learning / SaaS
Deliverable
production ML models
Required skills
Leadership of post-sales teams, strategy building, stakeholder engagement, data analysis, customer journey optimization, cross-functional collaboration
Preferred skills
Experience in AI/ML/Data Engineering/Cloud/SaaS, relationship building, executing from ground up
Responsibilities
Drive product adoption for largest customers, define customer lifecycle and workflows, coach sub-function leaders, analyze customer data for insights, enhance customer journey, advocate for customers in executive decision-making, partner with pre-sales and product teams
Seniority
VP, strategic leadership & team building
