Customer Success Manager, Tableau - Public Sector
Core
Customer Success Manager for Tableau Public Sector clients, ensuring high-value customers achieve ROI through the Signature Success Plan.
Role type
Senior Individual Contributor Customer Success Manager
Builds
Customer success plans, adoption of Tableau features, and strategic partnerships for public sector clients.
Domain
Public Sector / Data Analytics / SaaS
Required skills
Customer Success management, Tableau (Desktop/Cloud/Server/Prep), Stakeholder management, Data visualization, Consulting, Public sector experience, AI literacy (agents/prompt engineering)
Preferred skills
Tableau certifications, Enterprise Tableau deployment experience, Data architecture knowledge, Tableau Next/Pulse/AI analytics
Technologies
Tableau Desktop, Tableau Cloud, Tableau Server, Tableau Prep, Salesforce, AI agents
Responsibilities
Serve as single point of accountability for Signature deliverables and renewals; Drive adoption of Tableau features and track usage metrics; Conduct enablement sessions on dashboard creation and data exploration; Manage technical health, risk, and major incidents; Align business and technical goals with customer priorities; Escalate complex data modeling or server configuration questions.
Seniority
Senior, hands-on IC