Customer Success Manager, Public Sector & Defence
Core
Strategic Customer Success Manager for Canadian public sector and defence accounts, guiding AI adoption in secure, highly regulated environments.
Role type
Senior Customer Success Manager (Public Sector & Defence)
Builds
AI solutions for government and defence organizations
Domain
Public Sector & Defence, Enterprise AI
Deliverable
production ML models
Required skills
Strategic account management, secure AI implementation, government procurement navigation, change management, executive stakeholder engagement, compliance risk management
Preferred skills
AI/ML implementation experience, public sector digital transformation expertise, algorithmic impact assessment knowledge
Technologies
Frontier AI models, air-gapped systems, Protected B/C environments
Responsibilities
Own success and growth of strategic government accounts; Build trusted relationships with senior government stakeholders; Guide customers through full lifecycle of AI adoption in secure environments; Ensure implementations meet Canadian government security and privacy protocols; Serve as voice of customer to influence product development; Collaborate cross-functionally with Sales, Engineering, and Legal teams.
Seniority
Senior, hands-on IC
