Manager, Customer Success - Pub Sec
Core
Lead and scale Customer Success and Technical Account Managers operations for Federal Civilian accounts, driving portfolio performance and reducing systematic risk.
Role type
Senior Manager, Customer Success (Public Sector)
Builds
High-performing Customer Success and Technical Account Manager teams delivering measurable outcomes for strategic government customers.
Domain
Enterprise Software / Public Sector (Federal Civilian)
Required skills
People management, portfolio performance leadership, risk reduction, data-driven forecasting, deal construction, cross-functional influence, coaching and mentorship, operational rigor.
Preferred skills
Public sector business landscape knowledge, GTM strategy integration, marquee account relationships, operational excellence benchmarking, complex renewal deal cycle experience.
Responsibilities
Own portfolio-level performance metrics (renewals, expansion, adoption, health); Proactively identify and reduce systematic risk; Build and scale high-performing teams; Serve as strategic partner to Sales, Product, and GTM; Drive operational standards and discipline.
Seniority
Senior, hands-on IC with team leadership