Account Executive - Service Cloud
Core
Enterprise Account Executive specializing in Agentforce Service to lead the transformation of German enterprises' service departments from traditional contact centers to autonomous AI-driven operations.
Role type
Senior Enterprise Account Executive (SaaS/AI Platform)
Builds
Salesforce Agentforce Service platform for internal and external customer service domains
Domain
Enterprise SaaS / AI / Customer Service / German Market (Transport, Logistics, Services)
Deliverable
production ML models
Required skills
Complex SaaS sales, Strategic account overlay, C-level executive engagement, AI platform articulation, Sales cycle orchestration, Service transformation strategy
Preferred skills
System Integrator/Consulting background, Client-side Service function management, Industry practitioner experience
Technologies
Salesforce Agentforce, AI models, Service platforms, ITSM/HR software
Responsibilities
Partner with Core AEs to identify strategic opportunities, Engage Heads of Customer Service/IT/HR and C-Level executives, Articulate AI platform value for autonomous case resolution, Lead the sales cycle coordinating Solution Engineers and Partners