Customer Success Manager -French speaker
Core
Partner with enterprise customers to accelerate business value realization, guide organizational strategy, and ensure adoption of Salesforce Clouds and Agentforce AI solutions.
Role type
Senior Customer Success Manager (Trusted Advisor)
Builds
Customer adoption paths, risk mitigation plans, and executive-level partnerships for digital transformation.
Domain
SaaS / CRM / AI (Agentforce) / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success methodology, C-level stakeholder management, consulting, Salesforce platform expertise, business strategy alignment, risk mitigation, executive relationship building, French & English fluency
Preferred skills
Enterprise architecture principles, e-commerce strategy (omnichannel, conversion optimization), governance articulation, technological concept translation
Technologies
Salesforce (various Clouds), Agentforce
Responsibilities
Understand customer goals and assess capabilities to provide recommendations; Guide customers on organizational strategy and change processes; Demonstrate hands-on product knowledge to align with business priorities; Proactively identify and mitigate risks to business goals; Produce and implement comprehensive adoption paths; Build executive-level relationships with customer leadership; Recommend additional services and advisory experts; Communicate technical updates and outages.
Seniority
Senior, hands-on IC with strategic advisory focus
