Customer Success Manager
Core
Ensure high-value customers on the Signature Success Plan achieve significant ROI by acting as a trusted advisor and extension of their workforce.
Role type
Senior Customer Success Manager (SaaS)
Builds
Customer retention, renewal, and expansion for Signature Success Plan accounts.
Domain
SaaS / CRM / AI
Required skills
Customer Success management, SaaS platform delivery, consulting, stakeholder management, incident management, AI tool utilization, Portuguese, English
Preferred skills
Salesforce certifications (Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist, AI Associate)
Technologies
Salesforce Agentforce, AI-driven tools
Responsibilities
Serve as single point of accountability for delivery, experience, renewal, and expansion; Build relationships with business and technical stakeholders; Use AI tools for account health monitoring and success planning; Act as primary contact during major incidents.
Seniority
Mid-Senior, hands-on IC
