Senior Manager, Customer Success Management - Player-Coach
Core
Hybrid individual contributor and leadership role owning strategic Enterprise accounts while leading a team of Customer Success Managers.
Role type
Senior Manager, Player-Coach Customer Success
Builds
Signature Success outcomes, adoption, and value realization for strategic Enterprise accounts
Domain
SaaS CRM (Salesforce) / Enterprise Customer Success
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, Success Plans execution, executive stakeholder engagement, team coaching and development, cross-functional partnership, risk escalation, renewal and adoption driving
Preferred skills
Prior team-lead experience in player-coach capacity, consulting or project management background
Technologies
Salesforce CRM, CS tooling
Responsibilities
Own and manage strategic Enterprise accounts as primary CSM; build and execute Success Plans; mentor and develop a team of CSMs; oversee team account portfolios and performance metrics; partner cross-functionally to remove blockers; report on portfolio health to senior leadership
Seniority
Senior, hands-on IC with people leadership
