Senior Manager, Customer Success Management - Player-Coach
Core
Hybrid individual contributor + leadership role owning strategic Enterprise accounts and leading a team of Customer Success Managers.
Role type
Senior Manager, Player-Coach Customer Success
Builds
Signature Success outcomes, retention, renewal, and adoption for strategic Enterprise accounts
Domain
SaaS / CRM / Enterprise Software
Required skills
Customer Success Management, Enterprise account management, Salesforce CRM, Consulting, Project Management, Team leadership, C-level stakeholder management, Success Plans, Risk management
Preferred skills
Player-coach experience, Hiring and onboarding
Technologies
Salesforce CRM, CS tooling
Responsibilities
Own strategic Enterprise accounts as primary CSM; Build and execute Success Plans; Mentor and develop a team of CSMs; Drive team performance against retention and adoption targets; Partner cross-functionally to remove blockers; Report on portfolio health to senior leadership.
Seniority
Senior, hands-on IC with people leadership
