Customer Success Team Lead | SMB | Spanish Market (Madrid)
Core
Lead the Customer Success function for Spanish SMB accounts, managing key client relationships and driving growth while building and scaling the local team.
Role type
Senior Customer Success Team Lead (Player-Coach)
Builds
Customer retention, account growth, and a scalable Spanish CS team
Domain
B2B SaaS, Legal Tech
Required skills
Customer Success management, Account Management, Team leadership, Commercial mindset, CRM fluency, Data analysis
Preferred skills
SMB customer experience, Legal or professional-services domain knowledge, HubSpot experience
Technologies
HubSpot
Responsibilities
Manage key Spanish SMB accounts from handover to renewal, hire and coach the Spanish CSM team, adapt Italian CS playbooks for the Spanish market, gather customer feedback for product roadmap, monitor account health and churn risk metrics.
Seniority
Senior, hands-on IC transitioning to people leadership
