Customer Success Manager
Core
Partner with customers to accelerate business value and return on investment using Salesforce AI CRM and Agentforce.
Role type
Customer Success Manager (Trusted Advisor)
Builds
Customer adoption paths, risk mitigation plans, and executive-level partnerships for digital transformation.
Domain
SaaS / CRM / Enterprise Software / AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success methodology, stakeholder management, Salesforce platform knowledge, change management, risk mitigation, adoption planning, executive relationship building, consulting skills
Preferred skills
Cloud specialization, industry expertise, enterprise architecture understanding, C-level influence, Japanese fluency
Technologies
Salesforce, Agentforce, AI CRM
Responsibilities
Partner with stakeholders to understand goals and provide recommendations; Guide customers on org strategy and governance; Demonstrate hands-on product knowledge to align with business priorities; Identify risks and build mitigation plans; Execute comprehensive adoption paths; Build executive-level relationships; Network within accounts from executive down; Recommend additional services and experts; Communicate product updates and outages.
Seniority
Mid-Senior, hands-on IC