Scaled Outcomes Architect, London
Core
Build-beside partner helping B2B customers adopt AI workflows and realize value within Notion, focusing on flat, at-risk, or complex accounts to drive renewal and expansion.
Role type
Senior Outcomes Architect (Customer Success/Post-Sales Strategy)
Builds
Customer success programs, mutual success plans, and workflow adoption strategies for named accounts.
Domain
B2B SaaS, AI-native productivity tools, Customer Success
Required skills
B2B customer adoption and value realization, customer-facing discovery and workflow mapping, technical fluency in workspace configuration, commercial awareness for renewals/expansion, program and stakeholder management, AI tool fluency
Preferred skills
Experience in solutions consulting or technical account management, managing flat/at-risk accounts, shared account ownership models, designing repeatable customer programs
Technologies
Notion workspace, AI tools
Responsibilities
Drive workflow adoption and value realization for a book of named accounts; Contribute to NRR with predictable renewal and expansion pipeline; Partner with Solutions Consultants on account strategy; Define mutual success plans to guide AI Transformation; Facilitate use-case consultations for continuous Solutions Design; Identify opportunities to engage Services for complex implementation needs.
Seniority
Senior, hands-on IC