Senior Engagement Manager
Core
Lead enterprise SaaS implementations and drive AI adoption for strategic clients, acting as the single point of accountability for delivery outcomes between contract signing and value realization.
Role type
Senior Engagement Manager (Enterprise SaaS Delivery & Change Management)
Builds
Enterprise SaaS implementations, AI-driven workflows, and value realization programs for large clients.
Domain
Enterprise Software / SaaS / AI / Work Management
Required skills
Enterprise SaaS implementation leadership, stakeholder management at C-level, program governance, change management, commercial acumen, cross-functional team leadership, AI adoption strategy, risk management, financial management (budgets/margins), Agile/Waterfall delivery.
Preferred skills
PMP Certification, experience in work management/PSA/CRM/ITSM platforms, experience in professional services or regulated industries.
Technologies
ClickUp, AI agents, automation tools, project management software.
Responsibilities
Lead full-lifecycle enterprise SaaS implementations from pre-sales scope to go-live and stabilization; manage engagement financials, scope, and timelines; drive AI adoption and value realization for clients; navigate complex stakeholder environments and broker alignment; design and run governance mechanisms and change management plans; contribute to building the Engagement Management practice.
Seniority
Senior, hands-on IC with program leadership
