Customer Success Manager, Higher Education
Core
Trusted advisor and extension of the customer's workforce ensuring high-value university customers achieve ROI on the Salesforce Signature Success Plan.
Role type
Senior Customer Success Manager (Higher Education)
Builds
Customer retention, platform adoption, and successful delivery of Signature Success services for public and private universities.
Domain
Higher Education / SaaS CRM
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical Customer Success, SaaS platform expertise, Technology Consulting, Solutions Architecture, Cross-functional team leadership, Executive stakeholder management, Technical-to-business translation, Software development lifecycle knowledge.
Preferred skills
Salesforce product certifications (AI Associate, Administrator, Education Cloud), Enterprise-level education customer experience.
Technologies
Salesforce Platform, Agentforce, Signature Success Plan, Education Cloud, Sales Cloud, Service Cloud, Data Cloud.
Responsibilities
Serve as single point of accountability for Signature deliverables, experience, and renewal; Cultivate relationships with customer IT and executive leadership; Coordinate completion of Signature Success catalog services; Provide proactive feature guidance and adoption advice; Act as advocate during high-severity incident triage; Manage expectations during major customer incidents.
Seniority
Senior, hands-on IC
