Customer Success Manager (Informatica)
Core
Ensure high-value customers achieve significant ROI with the Salesforce platform by acting as a trusted advisor and extension of the customer's workforce.
Role type
Senior Individual Contributor Customer Success Manager
Builds
Customer retention, expansion, and successful adoption of enterprise cloud data management platforms
Domain
SaaS / Enterprise Cloud Data Management
Deliverable
client delivery
Required skills
Customer success management, stakeholder management, consulting, business value alignment, technical health monitoring, risk management, renewal management, cloud migration strategy
Preferred skills
Salesforce product certifications (AI Associate, Administrator, Data 360 Specialist), experience with legacy on-premises to SaaS modernization
Technologies
ETL, ELT, Master Data Management (MDM), Data Quality, API Management, AI agents, Prompt Engineering
Responsibilities
Serve as single point of accountability for customer experience and renewals; align business and technical stakeholder goals; manage complex renewals and cloud-migration journeys; monitor technical health and adoption; act as primary contact for major incidents; drive innovation aligned with customer challenges.
Seniority
Mid-Senior, hands-on IC
