Customer Success Manager (Salesforce technical exp mandatory)
Core
Act as an extension of the customer's workforce to ensure significant ROI with Salesforce Signature Success Plan, addressing technical and business concerns for enterprise clients.
Role type
Senior Customer Success Manager (Salesforce Technical)
Builds
Enterprise Salesforce implementations and Signature Success Plan outcomes
Domain
SaaS / CRM / AI
Deliverable
client delivery
Required skills
Salesforce platform expertise, SQL, Windows/Linux Server administration, security infrastructure knowledge, technical problem-solving, stakeholder management, roadmap planning
Preferred skills
8+ years in Customer Success/SaaS/Consulting, Salesforce Technical Architect/Solution Architect experience, Lightning/Apex/Customization knowledge, C-level influence
Technologies
Salesforce, SQL, Windows Server, Linux Server
Responsibilities
Act as primary point of contact for Signature accounts, align technical and business priorities, coordinate deliverables from onboarding to renewal, conduct quarterly reviews and release recommendations, build relationships with Sales/Engineering/Product, enable customer adoption
Seniority
Senior, hands-on IC
