Customer Success Manager (Salesforce technical exp mandatory)
Core
Act as an extension of the customer's workforce to ensure significant ROI with Salesforce Signature Success Plan, guiding them through onboarding to contract renewal and expansion.
Role type
Senior Customer Success Manager (Salesforce Technical)
Builds
Enterprise Salesforce implementations and customer success outcomes for Signature Success Plan clients.
Domain
SaaS / CRM / Enterprise Software
Deliverable
client delivery
Required skills
Salesforce platform expertise, SQL, server administration (Windows/Linux), security infrastructure knowledge, technical problem-solving, stakeholder management, roadmap planning.
Preferred skills
8+ years in Customer Success or Solutions Architecture, Salesforce Technical Architect/Solution Architect experience, Lightning/Apex/Customization knowledge, C-level influence, consulting skills.
Technologies
Salesforce, SQL, Windows Server, Linux Server
Responsibilities
Act as primary point of contact for Signature accounts; align technical and business concerns with customer priorities; coordinate deliverables from onboarding to renewal; conduct quarterly reviews and provide release recommendations; build relationships with Sales, Engineering, and Product teams.
Seniority
Senior, hands-on IC
