Customer Risk Manager
Core
Lead risk mitigation and escalation management strategies to drive customer resolution, prevent attrition, and protect long-term partnerships for Spanish-speaking customers in Spain.
Role type
Senior Customer Risk Manager (Strategic Escalation & Account Management)
Builds
Customer retention and long-term partnership stability for enterprise clients
Domain
SaaS CRM / Enterprise Customer Success
Deliverable
client delivery
Required skills
Customer escalation management, multi-stakeholder leadership, strategic problem-solving, cross-functional influence, enterprise CRM proficiency, bilingual executive communication (Spanish/English)
Preferred skills
Customer retention strategy, Salesforce product ecosystem knowledge, AI-driven analytics for customer health
Technologies
Salesforce platform, Slack, enterprise dashboards
Responsibilities
Drive end-to-end resolution of complex, high-visibility customer issues by aligning cross-functional teams; Serve as a trusted advisor to internal leadership and customer executives; Evaluate business impact of customer risks to prioritize resources and establish action plans; Analyze incident trends and root causes to identify operational gaps; Facilitate alignment across matrixed organizations to manage customer expectations
Seniority
Senior, hands-on IC with strategic advisory scope
