Senior Service Manager
Core
Manage $400M ARR for SaaS and On-Premise customers, acting as a trusted advisor to ensure long-term retention and product adoption.
Role type
Senior Service Manager (Account Management)
Builds
Long-term customer partnerships and service delivery for enterprise software clients
Domain
Enterprise Software / SaaS / Cloud Services
Deliverable
client delivery
Required skills
Account management, risk mitigation planning, customer health metrics analysis, ITIL framework implementation, program management, enterprise software implementation
Preferred skills
PMP certification, ITIL certification, leading teams, business model strategy consulting
Technologies
SaaS platforms, On-Premise systems, Services ITIL framework
Responsibilities
Represent PTC with Fortune 500 customers, execute service management deliverables, handle escalations and coordinate ecosystem resources, deploy repeatable processes using ITIL, analyze customer system performance metrics, assist with business model strategies
Seniority
Senior, hands-on IC
