Customer Success Manager- Marketing cloud
Core
Serve as the primary Subject Matter Expert (SME) for Marketing Cloud customers on the Signature Success Plan, ensuring high-value customers achieve significant ROI through technical and operational guidance.
Role type
Senior Customer Success Manager (Marketing Cloud)
Builds
Customer success outcomes, renewal, and expansion for Signature Plan customers
Domain
SaaS / Marketing Technology
Deliverable
client delivery
Required skills
Salesforce Marketing Cloud platform expertise, consulting skills, stakeholder management, incident management, AI agent literacy, prompt engineering basics, cross-functional collaboration
Preferred skills
Marketing Cloud certifications (Engagement Administrator, Email Specialist, Account Engagement Specialist, Engagement Consultant), executive relationship building, proactive risk management
Technologies
Salesforce Marketing Cloud, Pardot, AI agents
Responsibilities
Serve as single point of accountability for Signature deliverables and customer experience; oversee the customer lifecycle from onboarding to renewal; act as trusted advisor to align business and technical goals; manage major incidents and ensure timely resolution; conduct quarterly reviews and provide tailored release recommendations; utilize AI tools for health monitoring and data retrieval; foster innovation partnerships with customer leadership.
Seniority
Senior, hands-on IC
