Customer Success Manager- Marketing cloud
Core
Ensure high-value customers on the Signature Success Plan achieve significant ROI by acting as a trusted advisor and primary Marketing Cloud Subject Matter Expert.
Role type
Senior Customer Success Manager (Marketing Cloud)
Builds
Customer success outcomes, renewals, and expansions for Signature Plan clients
Domain
SaaS / Marketing Technology
Deliverable
client delivery
Required skills
Salesforce Marketing Cloud platform expertise, strategic consulting, stakeholder management, incident management, AI agent literacy, prompt engineering basics, cross-functional collaboration
Preferred skills
Executive relationship building, innovation partnership, proactive trend analysis, complex problem solving
Technologies
Salesforce Marketing Cloud, Pardot, AI agents
Responsibilities
Serve as single point of accountability for Signature deliverables and customer experience; oversee Signature lifecycle and value delivery; align business and technical stakeholder goals; build executive-level customer relationships; manage major incidents and ensure timely resolution; conduct quarterly reviews and provide tailored release recommendations; utilize AI tools for health monitoring and data retrieval.
Seniority
Senior, hands-on IC