Customer Success Manager
Core
Own the full customer relationship for B2B SaaS accounts, driving adoption of competitive intelligence AI tools, managing renewals/expansions, and leading cross-functional account teams to deliver measurable ROI.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Competitive intelligence platform (AI agents, integrations) for B2B sales and marketing teams
Domain
B2B SaaS / Competitive Intelligence / AI
Required skills
Revenue accountability (renewals/expansions), Cross-functional leadership without direct authority, Stakeholder mapping (economic buyers to execs), Change management, Commercial fluency (upsell/cross-sell), Discovery skills, Signal awareness (risk/opportunity), Technical curiosity (AI/integrations), AI-fluency
Preferred skills
Competitive intelligence experience, Technical integrations familiarity (MCP, CRM, Slack), Revenue team operationalization knowledge, Advanced AI tool usage (prompt design, automation)
Responsibilities
Forecast and hit renewal and expansion targets, Drive platform adoption and AI agent usage, Quantify and document customer ROI, Build multi-threaded relationships across stakeholder levels, Lead and coordinate account teams (researchers, PMAs, sales), Flag risks and opportunities early
Seniority
Senior, hands-on IC
