VP, Success Management - Portfolio Leader
Core
Lead a high-performing team of Customer Success Managers for enterprise Life Sciences accounts (Pharma, Biotech, MedTech) to drive adoption, retention, and growth of Salesforce's AI CRM platform.
Role type
VP, Customer Success (Portfolio Leader)
Builds
Enterprise CRM implementations and AI-powered customer success strategies for Life Sciences organizations
Domain
Life Sciences (Pharma, Biotech, MedTech) + Enterprise SaaS
Required skills
Enterprise team leadership, Customer Success strategy, Life Sciences domain knowledge, C-suite stakeholder management, Strategic planning, Data-driven decision making, Cross-functional collaboration, Financial acumen, Change management, Executive presence
Preferred skills
Salesforce product expertise, Signature Success methodology, AI/Agentic workflow implementation, Scaling new teams, Regulated industry ecosystem knowledge
Technologies
Salesforce CRM, Agentforce, AI tools, Data analytics platforms
Responsibilities
Own portfolio health and growth metrics (NNAOV, Attrition, CCR), build and coach enterprise CSM teams, serve as executive sponsor for key accounts, translate customer insights into product strategy, manage cross-functional partnerships with Sales and Product, implement scalable success frameworks
Seniority
Executive (VP), hands-on IC with team leadership
