VP, Success Management - Portfolio Leader
Core
Executive leader responsible for leading, coaching, and scaling a high-performing team of Customer Success Managers (CSMs) within the premium Life Sciences portfolio to drive digital and AI-powered transformation for enterprise pharmaceutical, biotech, and medical device accounts.
Role type
VP, Customer Success (Portfolio Leader)
Builds
Enterprise CRM and AI agent solutions (Agentforce) for Life Sciences organizations
Domain
Life Sciences (Pharma, Biotech, MedTech) + Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise Customer Success leadership, Team building & scaling, C-suite stakeholder management, Strategic account management, Data-driven decision making, Financial acumen, Cross-functional collaboration, Operational excellence, AI and digital transformation strategy
Preferred skills
Life Sciences domain expertise (Pharma/Biotech/MedTech), Salesforce product knowledge, Signature Success methodology, Scaling new teams/functions, Agentic workflow implementation
Technologies
Salesforce CRM, Agentforce, AI tools
Responsibilities
Own portfolio health, retention, adoption, and growth metrics; Serve as executive sponsor for critical customer issues; Build and develop world-class CSM teams; Engage with C-suite stakeholders to solidify strategic partnerships; Partner with Sales, Product, and Alliances to drive growth; Implement scalable methodologies and operational rigor
Seniority
VP, Executive Leadership
