Customer Success Strategy Senior Manager/Manager
Core
Strategic Advisor to Customer Success Group (CSG) leaders, defining direction and priorities to drive customer adoption, product consumption growth, and churn risk reduction.
Role type
Senior Manager / Manager, Customer Success Strategy
Builds
Customer Success business outcomes for Salesforce clients
Domain
SaaS / Customer Success / Strategy
Deliverable
product features
Required skills
SaaS business financial KPIs, strategic advisory to VP-level leaders, cross-functional collaboration, data-driven decision support, performance management, budget and resource management, complex problem structuring
Preferred skills
Consulting firm strategy experience, SaaS operations experience, BI tool usage, SQL/data analysis tools
Technologies
Salesforce CRM, Tableau, SQL
Responsibilities
Lead strategy and goal setting with CSG leaders, provide insights to support executive decision-making, define KPIs and manage performance improvement cycles, manage team priorities and budgets, align global strategy with local execution
Seniority
Senior Manager, hands-on IC with strategic leadership
