Customer Success Strategy Senior Manager/Manager
Core
Strategic Advisor to Customer Success Group (CSG) leaders, defining direction and priorities to drive customer adoption, product consumption growth, and churn risk minimization.
Role type
Senior Manager / Manager, Customer Success Strategy
Builds
Customer Success Business outcomes and strategic execution for the Customer Success Group
Domain
SaaS, Customer Success, Strategy & Operations
Required skills
Customer Success operations expertise, SaaS financial KPIs (Attrition, NRR, Usage), Strategic advisory to VP-level leaders, Cross-functional collaboration, Strategy execution, Data-driven decision making, Executive communication
Preferred skills
Consulting firm strategy experience, SaaS Operations experience, BI tools (Tableau), SQL, Internal CRM usage
Technologies
Tableau, SQL, Internal CRM
Responsibilities
Lead strategy and goal setting with team leaders, Provide insights to support executive decision-making, Define KPIs and manage performance improvement, Manage team priorities and budget
Seniority
Senior Manager, hands-on IC