Customer Success Manager, Vietnam
Core
Strategic advisor and technical orchestrator for high-value customers on Salesforce Signature Success plans, driving large-scale digital transformation and business value realization.
Role type
Senior Customer Success Manager (Strategic/Matrixed Team Lead)
Builds
Enterprise digital transformation programs leveraging Salesforce multi-cloud capabilities (Sales & Service Cloud)
Domain
SaaS / CRM / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic consulting, C-suite stakeholder management, program management, Salesforce Sales & Service Cloud technical mastery, business transformation leadership, matrixed team leadership, ROI optimization, digital strategy thought leadership
Preferred skills
Salesforce Admin Certification, Salesforce Consultant certifications (Sales Cloud, Service Cloud, Data Cloud), deep industry domain expertise (FSI, Retail, Manufacturing)
Technologies
Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Data Cloud
Responsibilities
Own and execute Signature Success roadmaps; Lead matrixed teams of Success Architects and Specialists; Align multi-cloud capabilities with customer P&L goals; Obtain buy-in from C-suite and partners; Drive adoption, performance, and engagement to prevent attrition
Seniority
Senior, hands-on IC with team leadership
