Chef de projet CRM Confirmé / Senior (H/F)
Core
Functional CRM Consultant leading digital transformation projects for large corporate and public sector clients, focusing on customer relationship management and data-driven engagement strategies.
Role type
Senior Functional CRM Consultant / Project Manager
Builds
End-to-end CRM solutions (Salesforce, Microsoft Dynamics, Efficy e-deal) and customer journey optimization for large accounts.
Domain
Consulting / Digital Transformation / CRM / Customer Experience
Deliverable
Client delivery
Required skills
CRM functional expertise, project management, business process analysis, stakeholder management, solution design, performance tracking
Preferred skills
Experience in consulting or ESN, knowledge of marketing automation, data governance, agile methodologies
Technologies
Salesforce, Microsoft Dynamics, Efficy e-deal
Responsibilities
Analyze business needs and challenge existing practices to propose pragmatic CRM solutions; Design and implement customer journeys, scenarios, and performance indicators; Pilot CRM projects from scoping to deployment, coordinating with technical teams; Lead workshops, governance meetings, and user training; Contribute to pre-sales activities and commercial proposals.
Seniority
Senior, hands-on IC with project leadership
