Director, Regional Success Architecture - Agentforce
Core
Lead a team of Success Architects to drive customer adoption, value realization, and satisfaction for Salesforce's Agentforce AI platform across the AMER region.
Role type
Director, Regional Success Architecture (Leadership)
Builds
Customer success plans, adoption of Agentforce capabilities, and executive business reviews for enterprise clients.
Domain
SaaS / AI / Customer Success
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership and development, strategic customer outcomes, operational excellence, regional business dynamics, data-driven decision making, cross-functional collaboration, C-level communication, technical acumen, enterprise software support
Preferred skills
Agentforce experience, CRM platform experience, hands-on customer wins creation
Technologies
Agentforce, CRM, Cloud/SaaS platforms
Responsibilities
Build and lead a world-class team of Success Architects in AMER, drive customer adoption of Agentforce capabilities, manage key success metrics including adoption and customer health, act as escalation point for high severity customer issues, partner with global stakeholders to deliver customer experiences, create customer wins and references
Seniority
Director, strategic leadership & team management