Regional Manager, Customer Success
Core
Lead a high-performing Customer Success team to maximize value, adoption, and long-term success for enterprise customers across LATAM.
Role type
Senior Regional Manager, Customer Success
Builds
Customer success strategy and team performance for enterprise SaaS clients
Domain
Enterprise SaaS / Low-code platform
Deliverable
client delivery
Required skills
People leadership, strategic planning, cross-functional partnership, data-driven decision-making, executive engagement, change management, recruitment and mentoring
Preferred skills
Experience with digital transformation, fluency in Spanish
Technologies
None stated
Responsibilities
Lead and develop a team of Customer Success Managers, partner with Sales leadership to execute regional strategy, establish objectives and success metrics, identify opportunities to optimize customer experience, collaborate to mitigate customer risk, own monthly business reviews, allocate accounts and resources, recruit and mentor talent
Seniority
Senior, hands-on IC with team leadership
