Director, Customer Support
Core
Lead the global Customer Support Engineering team to deliver world-class support for enterprise AI products, refining processes and managing product upgrades.
Role type
Director of Customer Support Engineering (Enterprise AI)
Builds
Enterprise AI applications, C3 Agentic AI Platform, industry-specific SaaS, C3 Generative AI
Domain
Enterprise AI, SaaS, PaaS
Deliverable
production ML models | product features
Required skills
Leadership in customer support, defining support best practices, writing product support requirements, developing support strategy and roadmap, quantitative and analytical problem-solving, cross-functional coordination
Preferred skills
Graduate degree, experience in fast-paced dynamic environments
Technologies
C3 Agentic AI Platform, C3 Generative AI
Responsibilities
Lead the growing global Customer Support team, refine customer support process requirements and best practices, measure success criteria and implement changes, deliver product upgrades and bug fixes, manage daily cross-organizational leadership meetings, contribute to the evolution of the Services organization, collaborate with Products and Engineering leaders, recruit and retain talent
Seniority
Director, strategic leadership & team management
