Director, Customer Success Management
Required skills
customer centricity, partnership, resourcefulness, flexibility, and a highly driven demeanor
Seniority
Director
Domain
Customer Success Management
Responsibilities
lead the strategy for Signature Success Plan delivery across their team of CSMs, hire, coach, manage, and support a team of individuals with a variety of backgrounds, accomplish Signature delivery across a given book of business through their CSM team
Technologies
Salesforce
Preferred skills
strong background in Customer Success strategies, trends, and outcomes at the enterprise level, ability to research, synthesize, and develop insights and actions from market intelligence & customer feedback
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