Customer Success Manager , Senior Manager (Technical)
Core
Senior Customer Success Manager partnering with enterprise customers to accelerate business value, maximize ROI, and drive adoption of Salesforce AI and cloud solutions.
Role type
Senior IC Customer Success Manager (Technical)
Builds
Customer adoption paths, risk mitigation plans, and executive-level partnerships for Salesforce enterprise accounts.
Domain
Enterprise SaaS / CRM / AI Agents
Required skills
Customer success methodology, executive relationship building, risk identification, adoption planning, technical product knowledge, change management, AI/ML concepts, integration knowledge, cloud infrastructure understanding
Preferred skills
Trusted Advisor experience, C-level conversation leadership, Salesforce platform expertise, project management, coding familiarity, advanced language skills (English/Korean/Chinese)
Technologies
Salesforce, Agentforce, AI agents, APIs, middleware, databases, networking
Responsibilities
Understand customer goals and make recommendations, evangelize Salesforce capabilities, present best practices, identify and mitigate risks, build executive-level relationships, provide hands-on product knowledge, drive customer enablement through technical insights, create and execute adoption plans, deliver value and innovation
Seniority
Senior, hands-on IC
