Customer Success Manager, Cyber
Core
Own adoption, renewal, and growth for a portfolio of North America Private Sector accounts, acting as a trusted advisor to security teams on Cyber Defence offerings.
Role type
Senior Customer Success Manager (Cyber)
Builds
Multi-year account strategies, scalable success programs, and executive-level relationships for enterprise security clients.
Domain
Cybersecurity / Real-time intelligence / Private Sector
Deliverable
production ML models
Required skills
Enterprise SaaS customer success, portfolio management, cybersecurity knowledge, executive relationship building, data-driven retention analysis, cross-functional collaboration
Preferred skills
Publicly available information (OSINT) expertise, national security background, AI/ML product familiarity
Technologies
Dataminr Cyber Defence, Pulse, Regenerative AI, Agentic AI, Multimodal AI
Responsibilities
Forecast renewals and identify upsell/cross-sell opportunities; design and scale customer success playbooks; mentor Customer Success Associates; conduct executive business reviews with CISOs; translate customer feedback into product development recommendations.
Seniority
Senior, hands-on IC