Customer Experience Technical Representative - Weekend Core

Pewaukee, WI - USA🌐 Remote💼 Full-time🗓 2026-10-05 → 2026-10-07

Core

Provide technical and non-technical customer support via phone, email, chat, and text for Generac's home protection and energy products.

Role type

Customer Experience Technical Representative

Builds

Customer satisfaction and resolution for home protection and energy solutions (via careerplan.io/jobs/JR17131-customer-experience-technical-representative-weekend-core-at-generac)

Domain

Home protection and sustainable energy

Deliverable

client delivery

Required skills

technical troubleshooting, product knowledge, real-time documentation, multi-channel communication (phone/email/chat/text), data entry, installation assistance

Preferred skills

contact center experience, high-volume inbound call handling

Responsibilities

Receive and document customer interactions in real time; respond to and resolve technical and non-technical inquiries; assist customers with installation and issue resolution; troubleshoot issues; maintain contact center metrics; escalate complex inquiries; maintain product knowledge through training.

Seniority

Entry-level to Junior

About Generac

Generac is committed to fair and equitable compensation practices. The salary range for this role, based in Toronto, Ontario, Canada, is between $ 147,700 CAD - $180,000 CAD. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation, including short-term and long-term incentives.