Customer Excellence Manager:in (w/m/d)
Core
Handling complex customer inquiries and complaints regarding photovoltaic systems, coordinating cross-departmental resolutions, and ensuring customer satisfaction for Enpal's decentralized energy solutions.
Role type
Senior Customer Excellence Manager (Technical Support & Escalation)
Builds
Enpal.One+ platform and integrated energy solutions (solar, storage, EV charging)
Domain
Renewable energy / Solar / Energy storage
Deliverable
client delivery
Required skills
Complex issue resolution, cross-functional coordination, empathic communication, process documentation, proactive problem-solving, conflict management
Preferred skills
Service orientation, solution-oriented mindset, international team collaboration
Responsibilities
Process customer complaints and complex technical inquiries, coordinate with technical departments to resolve PV system issues, track cases to successful closure, maintain transparent communication with customers
Seniority
Mid-Senior, hands-on IC