Technical Support Specialist - Construction Exp Required | (Pacific/Midwest/Central)
Core
Provide frontline technical support for Rebar's AI-native operating system for commercial HVAC, electrical, and plumbing suppliers and subcontractors.
Role type
Senior IC technical support specialist (construction/HVAC domain)
Builds
Rebar's V1 quoting product for commercial HVAC, electrical, and plumbing suppliers
Domain
Construction technology / HVAC / Mechanical Contracting
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
troubleshooting web-based software, diagnosing bugs, replicating issues, communicating technical concepts to non-technical users, managing support tickets, creating documentation
Preferred skills
early-stage startup experience, B2B technical support, using support tools (Zendesk, Intercom, HubSpot, Jira, Linear), familiarity with APIs and integrations, debugging tools, creating training materials
Technologies
Zendesk, Intercom, HubSpot, Jira, Linear
Responsibilities
Respond to inbound client questions via live messaging, tickets, and screen-share/video calls; diagnose bugs and partner with Engineering to resolve issues; surface recurring issues and product gaps to inform roadmap; build and refine support workflows, SLAs, and tooling; create and maintain internal and client-facing documentation and FAQs; guide customers on workflows and best practices.
Seniority
Mid-level, hands-on IC