Customer Support Agent
Core
Providing customer support via phone, email, chat, and live interaction for English-speaking clients of SKELAR's consumer tech businesses.
Role type
Customer Support Agent
Builds
Consumer tech products in EdTech, Mental health, Petcare, FashionTech, etc.
Domain
Consumer Technology / Customer Success
Deliverable
client delivery
Required skills
English (B1), customer communication, initiative, organization, problem-solving
Preferred skills
IT industry interest, willingness to learn
Technologies
Slack, internal training platforms
Responsibilities
Communicate with clients regarding websites and services, escalate complex requests (refunds, technical issues) to other departments, manage shift schedule and responsibilities
Seniority
Individual Contributor
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