Technical Support
Core
Provide technical and product support to customers via phone and email, resolving issues through basic troubleshooting and triaging requests.
Role type
Entry-level technical support representative
Builds
Customer support interactions and issue resolutions for the Weave product
Domain
SaaS / Customer Support (via careerplan.io/jobs/9374e622-3faf-4b0b-b053-4dff26effef3-technical-support-at-weave)
Deliverable
client delivery
Required skills
Basic computer skills, phone presence, written and verbal communication, browser usage, spreadsheet usage, text document usage, basic troubleshooting
Preferred skills
Network infrastructure knowledge, connectivity knowledge
Responsibilities
Communicate with customers via inbound phone calls, Provide follow up to customers via outbound calls and emails, Resolve issues with basic troubleshooting, Triage and manage customer requests for product and technical support
Seniority
Entry-level, individual contributor