Director, Sales Renewal
Core
Transform the renewal experience into a strategic growth engine by strengthening executive partnerships, increasing customer value, and uncovering expansion opportunities for enterprise accounts.
Role type
Director of Sales Renewals (IC + Team Lead)
Builds
Enterprise SaaS automation platform (Agentic Process Automation)
Domain
B2B SaaS / AI / Process Automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B SaaS sales and renewals, people leadership, recurring revenue metrics ownership, complex enterprise negotiations, SaaS financial acumen, cross-functional partnership, operational discipline, Salesforce fluency
Preferred skills
AI/automation technology experience, revenue intelligence tools, multi-year agreement structuring
Technologies
Salesforce, customer success/revenue intelligence tools, automation/AI workflows
Responsibilities
Own renewal performance metrics (GRR, NRR, forecast accuracy), lead and coach a renewal team, build renewal strategies for enterprise accounts, drive forecasting and risk communication, lead complex commercial negotiations, identify expansion opportunities, standardize playbooks and dashboards, surface churn themes to product and leadership
Seniority
Director, hands-on IC with team leadership
