Front Office Strategy, Senior Associate
Core
Drive front office transformation projects to improve sales, service, customer success, and revenue operations functions for middle-market clients.
Role type
Senior Associate, Front Office Transformation Consultant
Builds
Client-ready process maps, operating models, roadmaps, and business cases for front office functions.
Domain
Professional Services / Business Transformation / Front Office Operations
Required skills
Consulting fundamentals, front office business process knowledge, workstream execution, stakeholder facilitation, process analysis, project coordination, coaching
Preferred skills
CRM platforms (Salesforce, Dynamics 365, HubSpot), SaaS business models, proposal support, AI-enabled productivity tools
Technologies
Salesforce, Microsoft Dynamics 365, HubSpot, ServiceNow
Responsibilities
Lead workstreams for current-state assessment and future-state design; Facilitate client workshops and interviews; Develop process maps and operating model recommendations; Coordinate project timelines and risks; Coach consultants on deliverables; Support proposal development and practice growth.
Seniority
Senior, hands-on IC with mentorship responsibilities
