Customer Success Manager
Core
Act as a dedicated strategic business advisor and primary point of contact for a portfolio of ~75+ accounts, ensuring they achieve measurable ROI and business outcomes.
Role type
Senior Customer Success Manager
Builds
Customer value plans, adoption strategies, and long-term retention
Domain
SaaS / Field Service Management
Required skills
Strategic account management, ROI analysis, cross-functional collaboration, data interpretation, conflict resolution, project management, business consulting, Salesforce, Gainsight, Tableau
Preferred skills
Business performance analytics, operational workflows, technology-to-business alignment
Responsibilities
Own customer outcomes for ~75+ accounts, create and execute customer value plans, proactively analyze account health and usage data, partner cross-functionally with Support/Product/Sales, manage escalations, gather customer feedback for product influence, maintain detailed account documentation.
Seniority
Senior, hands-on IC