Customer Success Manager
Core
Own the post-sales journey for enterprise customers of AI phone agents, ensuring rapid deployment, measurable ROI, and expansion opportunities.
Role type
Senior Technical Account Manager (TAM)
Builds
Production voice automation systems for enterprise clients
Domain
AI/ML, conversational AI, telephony, voice workflows
Deliverable
production ML models
Required skills
Technical architecture understanding, API & integration fluency (REST/JSON, SQL), incident management, executive communication, cross-functional collaboration, customer advocacy
Preferred skills
Startup experience, AI/ML or conversational AI background, distributed systems debugging, voice workflow expertise, TAM playbook creation
Technologies
REST, JSON, SQL, AI/ML frameworks, telephony systems
Responsibilities
Drive customer outcomes by diagnosing blockers and pushing high-value use cases; Partner with engineers to troubleshoot production issues; Educate customers on best practices and optimization; Map expansion opportunities and translate insights into growth plans; Engage with stakeholders to simplify complex AI behavior; Operate with high ownership in a fast-paced startup environment
Seniority
Senior, hands-on IC