AI Solutions Manager, West
Core
Partner with AI/ML teams to drive adoption of an AI observability platform, shape product use cases, and ensure customer success in deploying reliable AI agents.
Role type
Senior Account Manager (SaaS)
Builds
AI observability and evaluation platform for enterprise AI/ML teams
Domain
AI/ML infrastructure and observability
Deliverable
client delivery
Required skills
Customer success management in SaaS, account planning, technical product demonstration, stakeholder management, QBR execution, upsell strategy
Preferred skills
Familiarity with AI/ML workflows or GenAI technologies
Responsibilities
Build and deepen relationships with AI/ML users to foster adoption and drive expanded usage; Conduct discovery to understand customer goals and propose tailored solutions; Collaborate with technical teams to address complex needs and advise on best practices; Run workshops and training sessions during onboarding; Run quarterly business reviews (QBRs) to demonstrate value and identify opportunities; Proactively monitor product usage to gauge account health; Identify upsell opportunities and align on customer health strategies; Relay customer feature requests to internal teams.
Seniority
Mid-Senior, hands-on IC
